Experteer Overview
In this role you will collaborate across teams to optimize processes and impact business outcomes. You will work independently to identify improvements and advocate for solutions that enhance efficiency and merchant satisfaction. You will monitor account health, provide analytical insights, and influence actions to support growth. This opportunity sits at the intersection of merchant success and PayPal’s vision to deliver sustainable value. You’ll operate in a fast-paced environment, shaping strategic relationships and cross-functional execution.

Compensaciones / Ventajas
• Collaborate with internal teams to influence process quality
• Identify and implement actions for process improvements
• Recommend solutions to enhance efficiency and effectiveness
• Monitor and manage account health and performance
• Provide analytical insights to support business decisions
• Develop and execute account strategies aligned with PayPal's vision
• Drive revenue retention, upsell, and cross-sell opportunities
• Negotiate and manage complex commercial terms and agreements
• Oversee onboarding, integration,



and customer experience
• Coordinate cross-functional teams to deliver results aligned with account plans

Responsabilidades
• 3+ years relevant experience with Bachelor's degree
• Experience in account management, client success, or sales
• Strong knowledge of the payments industry and merchant needs
• Proven track record of retention, upsell, and cross-sell
• Ability to build and maintain strategic relationships, including with senior executives
• Cross-functional collaboration with product, engineering, and operations
• Excellent communication and negotiation skills
• Analytical and strategic thinker with ability to forecast revenue
• Proficient in CRM tools (e.g., Salesforce)

Requisitos principales
• balanced hybrid work model (3 days in office, 2 days remote)
• generous paid time off
• healthcare coverage for you and family
• resources to create financial security
• support for mental health
• inclusive and equitable culture

📌 Account Manager, Large Enterprise Commercial (Madrid)
🏢 Paypal
📍 Madrid