WHO ARE WE?

Jimmy Lion was founded with a clear goal: to offer beautifully designed, premium-quality products at a reasonable price. Quality is our top priority, which is why we produce our garments in the best factories across Europe.

We are currently looking for a Wholesale Operations & Administration Executive to join our team and ensure the smooth running of our Wholesale operations across different markets.

Reporting directly to the Head of Wholesale, this person will be responsible for the day-to-day administrative and operational management of the B2B business, working closely with the commercial team, agents, distributors, department stores and internal teams.

This is a highly hands-on administrative role, requiring strong attention to detail, excellent organisational skills and the ability to manage a high volume of orders and different B2B operational requirements simultaneously.

What makes you the perfect Wholesale Operations & Administration Executive?

? Minimum 2 or 3 years of relevant experience in Wholesale Operations, Sales Administration, Customer Service or Backoffice, preferably in the Fashion or Retail industry.

? Strong experience managing B2B orders and complex administrative processes. Experience with different types of customers, commercial conditions and order flows will be highly valued.

? Advanced knowledge of Odoo, particularly as an ERP/Warehouse Management System (SGA), is required.

? Strong experience with Shopify, particularly in stock and order management, is required.

? Highly organised and detail-oriented profile, comfortable managing a high volume of tasks, orders and follow-ups simultaneously.

? Bilingual level of English. Other languages will be a bonus.

? Graduate in Business Administration, Economics or similar desirable.

? Soft skills: organisation, attention to detail, proactivity, problem solving, communication skills and adaptability.





What will we ask of you in your day to day?

Wholesale Order Management:

Manage the complete administrative process of B2B orders from order reception to delivery.

Enter, process and update wholesale orders across the different systems and platforms according to each customer’s specific requirements.

Manage different order flows and operational processes depending on the type of B2B customer, including agents, distributors, department stores and directly managed accounts.

Monitor order status, quantities, stock availability, delivery dates and any modifications throughout the process.

Coordinate order changes, cancellations, partial deliveries, stock issues and other customer-specific requirements.

Ensure that all order information is correctly recorded and updated in the relevant systems.

B2B Customer & Account Administration:

Act as the main operational point of contact for B2B customers, providing day-to-day administrative support.

Follow up with customers regarding orders, deliveries, stock availability, invoices and other operational matters.

Adapt to the specific administrative requirements and processes of each B2B account.

Maintain accurate customer, product, pricing and order information across all systems.

Manage and follow up on customer requests until resolution, coordinating internally when necessary.

Stock & Warehouse Coordination:

Work closely with Logistics and Warehouse teams to ensure the correct preparation and delivery of wholesale orders.





Monitor stock availability and identify potential issues that may affect customer orders.

Manage stock transfers and allocations when required.

Use Odoo as the main SGA/ERP tool to monitor and manage warehouse and order-related operations.

Use Shopify to manage stock, orders and relevant B2B operational requirements.

Coordinate with Production, Logistics and Commercial teams to ensure that customer commitments can be fulfilled on time.

Wholesale Platforms & Systems:

Ensure that all wholesale information is correctly maintained and updated across the different systems.

Manage orders and customer information through the relevant wholesale platforms.

Support the team with the administration of sales campaigns, pre-sales and new collection launches.

Ensure consistency between Odoo, Shopify and other relevant systems regarding orders, stock and customer information.

Reporting & Administration:

Prepare regular reports regarding orders, stock, deliveries and other operational KPIs.

Maintain accurate and up-to-date wholesale databases and records.

Support the Head of Wholesale and Commercial team with administrative and operational information when required.

Identify recurring operational issues and propose improvements to make wholesale processes more efficient.

Programs

EXCEL AND MICROSOFT PACKAGE – advanced level required.

ODOO / SGA – advanced level required.

SHOPIFY – advanced level required, particularly stock and order management.

On top of this, we expect that you will live and demonstrate our Guiding Principles: Live with Integrity, Be Curious and Act with Empathy ?

? What we offer?

Immediate start with full-time permanent contract

Versátil hours of entrance and exit

Remote work on Fridays

Reduced hours every Friday and summer hours

Office is located in Madrid

And last but not least… free coffee and healthy snacks!

📌 Wholesale Operations & Administration Executive (Madrid)
🏢 Jimmy Lion
📍 Madrid