Overview

As a Technical Account Manager at Autodesk, you enable large enterprise clients to maximize product value and achieve measurable outcomes. You will serve as a technical liaison within the Proactive Support group, guiding customers through adoption and governance at scale. You'll address critical issues, provide data-driven recommendations, and drive improvements across cloud and desktop Autodesk applications. This role offers exposure to enterprise customers, cross-functional collaboration, and opportunities to shape proactive support and success plans.

Compensaciones / Incentivos

- salary transparency
- comprehensive benefits package
- annual cash bonuses
- stock grants
- career development opportunities
- in-person onboarding and identity verification

Responsabilidades

- Establish as the technical point of contact and coordinate with CSM and TAS to execute customer success plans
- Prioritize and escalate critical issues while monitoring service level compliance
- Provide technical assistance and recommendations based on data analytics for enterprise customers
- Apply problem-management approaches to identify improvement opportunities
- Partner with IT and design teams to ensure successful installation, licensing,



and performance of Autodesk cloud and desktop apps
- Deliver coaching sessions from the customer success plan to boost adoption
- Conduct proactive customer engagement through regular support case reviews and align technical insights with objectives
- Manage key event efforts such as major upgrades
- Engage strategically to provide insights and technical health governance

Requisitos principales

- Bachelor's degree in Architectural, Civil or Construction Engineering
- Minimum 5 years' experience with Autodesk AECO products (notably Revit) and cloud services (Autodesk Construction Cloud/Forma) for large enterprises
- Strong analytical skills and experience troubleshooting in enterprise environments
- Expert knowledge of workflows and data exchange
- Experience delivering presentations
- Ability to manage multiple projects with clear prioritization
- Fluency in French, Spanish and English; additional European languages a plus
- Strong communication
- Relationship-building at all levels
- Initiative and self-motivation
- Autodesk Revit
- Autodesk Construction Cloud/Forma
- Autodesk Navisworks

📌 Senior Technical Account Manager- AEC (French and Spanish speaking) - barcelona
🏢 Jobrapido
📍 Barcelona