Overview
Aunque la experiencia profesional y las cualificaciones son fundamental para este puesto, asegúrese de comprobar si posee las habilidades interpersonales preferibles antes de solicitar, si se requieren.
In this role, you will provide frontline IT support to end users in a regulated Barcelona environment, handling hardware, software, and mobile devices. You will be the onsite primary point of contact, resolving incidents and service requests through ServiceNow. You will document solutions, assist with onboarding, and contribute to knowledge base improvements. You will work closely with cross-functional teams to ensure reliable IT services and user satisfaction. This position offers a hands-on opportunity to impact everyday IT productivity while operating in an international, client-facing setting.
Compensaciones / Beneficios
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (Fishing for Friends)
Company-sponsored events
Responsabilidades
Provide first and second level IT support for hardware, software, peripherals, and mobile devices
Serve as the onsite point of contact for end-user IT issues




Troubleshoot incidents and service requests via ServiceNow
Deliver prompt desk-side and remote user support
Document activities and resolutions in the ticketing system
Support IT onboarding for new employees (equipment setup, user guidance)
Maintain and contribute to knowledge base documentation
Support continuous service improvement initiatives
Requisitos principales
Fluent English (written and spoken)
Minimum 2+ years of IT or onsite support experience
Strong troubleshooting skills in Windows environment and standard IT xqbhyrx tools
Experience with ticketing systems (e.g., ServiceNow)
Excellent communication and customer-oriented mindset
Ability to work independently in an onsite client environment
Well-organized, reliable, and detail-oriented
Experience in regulated environments (GxP) is a plus
Ability to provide a clean criminal record extract (not older than 3 months)
customer-oriented mindset
excellent communication
independence in on-site work
Windows troubleshooting
ServiceNow
hardware and peripherals support

📌 Onsite Support Engineer (Barcelona, 1st/2nd Level Support, English)
🏢 D-Ploy
📍 Barcelona