Overview
Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta ocasión? Descúbralo a continuación.
In this role you will manage end-to-end service delivery for a defined client portfolio, acting as the primary liaison between clients and internal teams. You will oversee governance, onboarding, training, and escalation, while driving standardization and process improvements. You’ll coordinate across stakeholders, lead client events and runbooks, and report client metrics to senior leadership. This position supports a high-impact client service model within JP Morgan Asset & Wealth Management, with opportunities to influence governance and corporate actions at scale.
Responsabilidades
Manage end-to-end service delivery for an assigned client portfolio
Build and maintain strong client relationships to ensure satisfaction and delivery of services
Coordinate internal teams and stakeholders for seamless execution of requirements
Oversee client governance activities, events, calendar management, and runbooks
Drive standardization initiatives aligned to service offerings and strategic objectives




Lead onboarding projects and client system training prior to go-live
Identify gaps in system functionality and escalate enhancement requests
Provide oversight of corporate actions in partnership with relevant teams
Act as first point of escalation for client issues and ensure timely resolution
Monitor and present monthly client service metrics to senior management
Travel to client sites as needed to support relationships and delivery
Requisitos principales
3+ years of experience managing or supporting a client portfolio in a client-facing xqbhyrx environment
Excellent communication, presentation, and active listening skills
Strong analytical, numerical, documentation, and procedural management skills
Ability to work independently, manage competing priorities, and meet tight deadlines in a fast-paced environment
Demonstrated ability to build relationships and collaborate across multiple teams and functions
communication
active listening
relationship-building
analytical skills
data-driven reporting
governance and process improvement

📌 Workplace Solutions - Client Service Delivery Lead (Barcelona)
🏢 Jp Morgan Chase
📍 Barcelona