Overview
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In this role you lead the SAP HR & payroll operations for international clients, ensuring accurate, compliant, and timely payroll processing. You manage client relationships and drive ongoing process improvements within a growing MPS/BPO context. You will escalate payroll issues, collaborate with global stakeholders, and support the development of the payroll team. This position offers a chance to shape global HR and payroll service delivery in a collaborative, high-performance environment.
Compensaciones / Ventajas
comprehensive training and development programs
flexible working schedule
private medical insurance 100% covered by SD Worx
25 vacation days
workation up to 4 weeks per year
laptop and equipment provided
Responsabilidades
Lead and manage the SAP HR & payroll operations team to ensure accurate, timely payroll within scope and SLAs
Maintain and strengthen client relationships as the primary delivery contact
Prepare and present payroll performance reports and KPIs in monthly reviews
Monitor service levels and credits, ensuring SLA compliance and addressing deviations
Serve as escalation point for unresolved payroll issues and ensure effective resolution
Collaborate with Global Process Owners and Payroll Country Leads to drive process improvements




Oversee staffing, recruitment, onboarding, and team development
Develop and deliver payroll staff training materials and programs
Foster a positive, high-performance team culture and continuous improvement mindset
Ensure compliance with global and local payroll regulations and standards
Coordinate team-impacting projects to achieve defined results
Requisitos principales
5+ years of experience in HR/payroll operations, preferably international or in MPS/BPO
Strong understanding of HR/payroll processes, compliance, and global payroll standards
Experience managing client relationships and delivering payroll services to multinational clients
Familiarity with SLAs, KPI measurement, xqbhyrx and reporting
Demonstrated leadership, team development, and performance management
Excellent communication and interpersonal skills
Strong problem-solving and decision-making abilities with adaptability
Experience with Change Management, planning, and organizational changes
Strong project coordination and stakeholder engagement abilities
Experience with SAP Payroll, SuccessFactors, or similar platforms is a plus
Payroll certifications (CPP, CPS, CPM) are an advantage
Fluent in English; additional languages are a plus
excellent communication
interpersonal skills
leadership
SAP Payroll
SuccessFactors
general payroll standards

📌 SAP Payroll & HR Operations Manager (Málaga)
🏢 Sd Worx
📍 Málaga