Overview
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Join Preply as Fraud Prevention Manager to lead the Fraud Operations team within Customer Care, safeguarding the marketplaces financial integrity at global scale. You will shape strategy, governance, and day-to-day operations, coordinating with Product, Payments, and Finance to embed fraud risk into decision-making. You’ll translate frontline observations into actionable requirements that drive the detection roadmap and improve KPIs like chargeback rate and false positives. You’ll develop talent, foster a culture of rigor and accountability, and present insights to senior leadership. This role offers the chance to impact millions of learners and tutors by strengthening trust and shaping how
Compensaciones / Beneficios
monthly allowance for lessons on
Learning & Development budget
time off for self-development
equity
health insurance
relocation package
Responsabilidades
Lead and develop a team of Fraud Specialists, establishing performance expectations and a high-judgement culture
Own the Fraud Operations roadmap and align priorities with wider business goals
Design and formalise investigation standards, workflows, escalation protocols, and documentation frameworks




Define and improve Fraud Ops KPIs (chargeback rate, dispute SLAs, false positives, exposure)
Establish governance with Finance and leadership for risk reviews and threshold calibration
Translate day-to-day fraud observations into actionable requirements for Product and Data to shape detection roadmap
Collaborate with Product, Payments, and Finance as the primary fraud authority
Oversee workforce planning to ensure operational resilience
Present fraud performance and strategic recommendations to senior leadership
Drive continuous process improvement through root-cause analysis and tooling evolution
Requisitos xqbhyrx principales
6-8+ years in fraud operations, payments risk, or financial crime with people management experience
Proven track record leading fraud or risk operations in marketplace/fintech/e-commerce
Deep expertise in fraud investigation, chargeback management, and detection workflows
Experience owning operational KPIs and translating data into decisions
Strong leadership and people management
Strategic thinking and cross-functional collaboration
Data-driven decision making and effective communication
Fraud investigation methodology
Chargeback management
Fraud detection workflows

📌 Fraud Prevention Manager (Barcelona)
🏢 Preply
📍 Barcelona