Overview
La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.
As Fraud Operations Manager at Preply, you lead a integral fraud team protecting the marketplace’s financial integrity. You shape the function’s strategy, governance, and end-to-end operations, partnering with Product, Payments, and Finance. You’ll drive KPI targets, detect faults, and translate field insights into actionable roadmap improvements. This role blends leadership with analytics to scale risk management in a dynamic, human-led learning platform.
Compensaciones / Beneficios
monthly lesson allowance
L&D; budget and time off
equity and health insurance
relocation package to Barcelona
mental health support
gym access and wellness programs
Responsabilidades
Lead and develop a team of Fraud Specialists to foster a high-judgement, high-accountability culture
Own and align the Fraud Operations roadmap with broader business goals
Design and formalise investigation standards, workflows, escalation protocols, and documentation
Define, track, and improve Fraud Ops KPIs such as chargeback rate, dispute SLAs, false positives, and exposure
Establish governance cadences for risk and exposure reviews with Finance and leadership
Translate frontline observations into requirements for Product and Data to shape the detection roadmap




Correlate operational insights with data to identify detection gaps and drive model improvements
Collaborate with Product, Payments, and Finance as the primary fraud authority for prioritisation and decisions
Manage workforce planning and capacity to ensure operational resilience
Present fraud performance and strategic recommendations to senior leadership
Drive continuous process improvements via root cause analysis, policy adherence, and tooling evolution
Requisitos principales
6-8+ years in fraud operations, payments risk, or financial crime with people management experience
Proven track record leading fraud or risk operations in marketplace, fintech, or e-commerce
Deep expertise in fraud investigation, chargeback management, xqbhyrx and detection workflows
Experience owning operational KPIs and translating data into decisions
Strong people leadership with talent development and ownership culture
Ability to translate operational observations into clear Product/Data requirements
Strong data fluency and ability to surface actionable trends from operations and data
Experience designing scalable processes and governance frameworks
Understanding of how AI/ML models apply to fraud detection and how to work with technical teams to improve detection
leadership
communication
rigour and ownership
fraud investigation methodology
chargeback management
fraud detection workflows

📌 Fraud Operations Manager (Barcelona)
🏢 Preply
📍 Barcelona