As a Duty Manager, you are at the heart of our airport operations, ensuring safe, efficient and punctual service while delivering an outstanding customer experience. If you thrive in a fast-paced environment, take ownership and enjoy making a difference, this is your opportunity to shape the Lufthansa Group experience: every shift, every flight.

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Tasks

Your main tasks would be:

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- Customer Service: Ensuring personalized, high-quality service and promoting Lufthansa Group standards and values.

- Operations: Coordinating daily station operations, handling irregularities and special assistance requirements.

- Quality & Performance: Monitoring service quality and supplier performance and implementing corrective actions.

- Safety & Compliance: Ensuring compliance with safety, security, emergency and regulatory requirements.

- People & Training: Guiding airline and supplier staff and supporting workforce planning and training.

- Communication & Reporting: Managing communication with customers, crews, authorities and partners, and ensuring accurate operational reporting.

Requirements





What are the formal requirements?

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- High school diploma or equivalent required.

- Bachelor’s degree is desirable.

- Minimum 2–3 years of professional experience, including at least 1 year of demonstrated experience in ground operations.

- Previous leadership or team coordination experience is desirable.

- Excellent written and spoken English and Spanish skills required.

- Good knowledge of airport procedures, ground handling processes and aviation operations.

- Knowledge of Lufthansa Group (LHG) operators, procedures and requirements.

- Experience working with other airlines and/or service partners is desirable.

- Successful completion of training in Passenger Services and/or Aircraft Handling.

- Proficiency in aviation-specific software and operational tools.

- Strong project management, organizational and strategic thinking skills.

- Willingness to work shifts.

- Valid driver’s license required. xhfqzwm

Please note: Applications will only be considered from candidates holding a valid residence and work permit for Spain.

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📌 Lufthansa Group Duty Manager Pmi (Palma)
🏢 Lufthansa
📍 Palma