German-Speaking Customer Advisor | Banking Sector
Are you a fluent German speaker looking to build a career in the heart of Spain's capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.
As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.
Expert Support: Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.
Security & Compliance: Maintain strict data privacy standards and adhere to financial security protocols.
Language Integration:



Use your Spanish skills to navigate internal systems and coordinate with local teams.
Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required).
Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required).
Work Authorization: EU work permit required; Working Hours & Shift Options
Choose your preferred fixed shift prior to starting:
Morning: 07:00 – 16:00
Location: 100% On-site in our Madrid office
Paid Training & Development
Focus Areas: Deep dive into financial software, banking regulations, and customer service excellence
Bonus: Up to €1,200 Annual KPI Performance Bonus
Comprehensive Private Health Insurance + Life Insurance
Career Growth: Direct pathways into Team Lead, Quality Analyst, and Trainer roles

📌 German-English - Customer Service Representative (Valencia)
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📍 Valencia