Experteer Overview

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In this role you help hospitality clients onboard and adopt the Guesty platform, acting as their trusted technical and functional advisor. You will guide configuration, training, and optimization while coordinating with cross-functional teams to ensure smooth implementation. You will translate client needs into practical setup and best practices, driving higher adoption and satisfaction.

This is a hands-on, impact-focused position in a fast-growing global startup that values proactive problem-solving and client success.

Compensaciones / Beneficios

- Lead the onboarding process with system configuration, training, and relationship management
- Build and nurture relationships with key customers as their trusted advisor
- Customize account settings to fit client requirements and optimize usage
- Conduct product training sessions and tailor content to customer needs
- Maintain regular follow-ups to boost engagement and utilization
- Serve as the primary point of contact for clients during onboarding




- Develop deep expertise across the Guesty platform to support customers
- Troubleshoot technical issues and provide timely solutions
- Understand customer needs and recommend optimized configurations and best practices
- Gather customer feedback for Product teams and contribute to onboarding materials
- Manage data migration and configuration projects; coordinate with CS and CX for escalations

Responsabilidades

- Experience up to 1 year in a similar role in a B2B SaaS environment
- French as a second language is a must
- Strong technical acumen and analytical xugodme problem-solving ability
- Degree in STEM field or relevant technical work experience
- Excellent interpersonal and communication skills for diverse stakeholders
- Proven project ownership and ability to manage multiple tasks
- Culture fit: humble, eager to learn, proactive team player
- Strong time management and adaptability in fast-paced settings
- Customer-focused, patient, professional demeanor
- Bonus: accounting knowledge; Bonus: Spanish, Italian or German as a second language

Requisitos principales

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📌 Associate Professional Service Consultant (Barcelona)
🏢 Guesty
📍 Barcelona