WE’RE HIRING: CUSTOMER CARE MANAGER – SPAIN & LATIN AMERICA

Remote | Based in Spain | Spanish & English Essential | Portuguese Highly Desirable

Connected Safety Net is growing globally, and we’re looking for an exceptional Customer Care Manager to help us support the next stage of that journey across Spain and Latin America.

This is not simply a customer support position.

It is an opportunity to become a key relationship owner for an international SaaS business that is already delivering its technology across 27 countries, helping organisations digitise operational processes, improve safety and compliance, automate workflows and turn operational data into meaningful insight.

Our Spanish-speaking footprint is becoming increasingly important to our global business. We have successfully implemented across 136 sites in Spain, alongside operations in four Spanish-speaking Latin American countries, with further opportunity for regional expansion. We also operate in Brazil, creating an exciting opportunity for candidates who additionally speak Portuguese.

THE OPPORTUNITYWe are looking for someone based in Spain who can become a trusted point of contact for our customers across Spain and Latin America.

You will build strong relationships with customer stakeholders, support successful adoption of the Connected Safety Net platform and work closely with our international implementation, service, development and commercial teams.

But there is another side to the role.

We want someone who can spot opportunity.

Someone who enjoys talking to customers, understands their operations and can identify where Connected Safety Net could solve additional problems, support more locations, introduce new digital processes or expand into other parts of their organisation.

As our footprint grows, we want this person to grow with it.

WHAT YOU’LL BE DOINGYou will:

- Own and develop relationships with customers across Spain and Spanish-speaking Latin America
- Become a trusted customer contact throughout implementation and ongoing service delivery
- Support onboarding, training,



adoption and continuous improvement
- Coordinate customer requirements with our implementation, development and service teams
- Run regular customer meetings, reviews and follow-up activities
- Help customers understand and maximise the capabilities available within Connected Safety Net
- Monitor customer experience and proactively resolve issues before they become problems
- Identify opportunities to expand the platform into additional sites, countries, departments and processes
- Support regional growth and new customer opportunities alongside our commercial team
- Help us understand local business requirements and cultural expectations across the region
- Represent the voice of the customer internally and help influence future improvements to our service and platform

WHO WE’RE LOOKING FORYou may already work in Customer Success, Customer Care, Account Management, SaaS Implementation, Client Services or Technology Consulting.

More important than the exact job title is the person.

You should be confident speaking with customers, highly organised and comfortable taking ownership rather than waiting for someone else to solve the problem.

You will ideally have

✓ Native or fluent Spanish

✓ Strong professional English

✓ Excellent written and verbal communication skills

✓ Experience managing B2B customer relationships

✓ Experience within SaaS, software, technology or digital transformation

✓ Confidence delivering online demonstrations, training and customer meetings

✓ Strong organisational and follow-up skills

✓ A commercial mindset and the ability to recognise opportunities within existing customers

✓ The confidence to work independently within a genuinely international organisation





Portuguese would be a significant advantage, particularly as our Latin American presence develops.

Additional European or international languages would also be welcomed.

WHY CONNECTED SAFETY NET?Connected Safety Net is a rapidly developing international SaaS business with teams and customers operating across multiple continents.

Our no-code Digital Factory enables organisations to digitise operational processes ranging from health & safety, risk and compliance through to facilities, assets, logistics, training and wider operational management.

Alongside digital workflow technology, our Connected AI capabilities help customers analyse the information being collected and turn operational data into actionable insight.

And we are growing.

Our expanding international footprint means this role has the potential to develop well beyond conventional customer care. For the right person, there is an opportunity to become an important part of our future Spanish and Latin American operation.

LOCATIONSpain – Remote

We don't mind where in Spain you are based.

What matters is your ability to build relationships, communicate brilliantly and take ownership of customers operating across different countries and cultures.

You will work remotely while collaborating every day with colleagues and customers internationally.

INTERESTED?Before applying, we'd encourage you to visit:

www.connectedsafetynet.co.uk

Take some time to understand what we do, the problems we solve and the technology we are building.

Then tell us something more interesting than simply sending a CV.

Why does helping grow Connected Safety Net across Spain and Latin America appeal to you, and what could you bring to the journey?

If you're excited by technology, enjoy building lasting customer relationships and want the opportunity to help develop an international region rather than simply manage a support queue, we'd love to hear from you.

Connected Safety Net

Connecting people, processes and insight across general operations.

📌 Customer Success Manager – Spain & Latin (España)
🏢 Connected Safety Net
📍 España