Overview In this role you will shape the CX Automation product strategy and lead cross-functional delivery to enhance the customer experience. You will partner with the Product Director to identify opportunities, build business cases, and prioritize the roadmap. You'll guide multi-disciplinary teams through development, rollout, and optimization, balancing business needs with delightful user journeys. This position offers the chance to impact a leading travel platform and its AI-powered personalized services.
Compensaciones / Ventajas compensation package
Prime Plus membership
flexible benefits
bonuses
relocation support
equipment lifecycle program
Responsabilidades Drive the strategy for new and existing products with the Product Director
Identify opportunities and collaborate with stakeholders to solve business and consumer problems
Build or support business cases and prioritize the product roadmap
Lead cross-functional teams to develop concepts, milestones, and rollout




Balance business requirements and customer experience to build best-in-class inventory
Manage multiple projects while maintaining the big picture
Be self-directed in a fast-paced, ambiguous environment
Manage increasing pressure without overburdenting the team
Requisitos principales 5+ years in product development or strategy consulting
Ideally experience in the travel industry
Ideally experience with customer service automation processes and AI-driven customer support solutions
Demonstrated ability to manage and develop high-performing teams
Strong analytical and quantitative skills with evidence-based decision making
Ability to juggle multiple priorities in a fast-paced environment with bias for action
Excellent verbal and written communication across all levels and with external partners
communication
collaboration
adaptability
Experience with customer service automation processes
AI-driven solutions
Applied AI tools (e.g., Gemini)

📌 Productmanager (M/V) (Barcelona)
🏢 Edreams
📍 Barcelona