About the job About Take a Chef
Founded in 2012, Take a Chef began with a deep belief that the best of the culinary talent should not be kept hidden behind the thick walls of a restaurant's kitchen; it should be allowed to shine at the one place where everyone enjoys the most treasured meals- one's own dining table.With the combination of technology, passion for food, and love for the hospitality business, we have been able to offer the #1 global solution in the market to provide high-quality private chef services at any destination, at any given time.Last year, we delivered our services to +100,000 clients in over 100 countries thanks to our +40,000 private chefs and a network of +300 partners, ranging from global luxury villa rental companies to local PMCs and concierge service agencies such as Airbnb LUXE, Onefinestay, Inspirato, Le Collectionist, AMEX or John Paul.
About the role
At Take a Chef, we connect chefs and food lovers around the world through unique culinary experiences. As we continue to grow, we’re looking for an ambitious, proactive, and creative Customer Success Intern to join our team.This role is idóneo for someone organized, goal-oriented, and eager to think outside the box to deliver outstanding solutions and exceptional service. If you enjoy working in a fast-paced, collaborative environment and have a hands-on mentality, this could be a great fit.At Take a Chef, we believe great ideas come from everywhere—and the best results come from teamwork.If that sounds like your kind of challenge, we’d love to meet you.
What You’ll Do
Provide world-class customer service and act as the link between chefs, clients, and partners globally
Manage daily communication with clients, chefs, and partners via email,



phone, and chat
Assist users and partners in a friendly, proactive, and efficient manner, ensuring proper follow-up
Support day-to-day operations by handling inquiries, complaints, service modifications, and platform-related issues
Help source replacement chefs when needed and ensure smooth service delivery
Collaborate with the accounting team on payments and invoicing tasks
Work with the marketing team to support promotions and campaigns
Track and support chefs and clients before, during, and after each experience
Take ownership of reservations and seek client conversion

You’ll Be a Great Fit If You Have
Fluency in English (C2) and Spanish (spoken and written)
Strong communication and interpersonal skills
A proactive mindset with a true desire to deliver excellent customer experiences
Problem-solving and analytical abilities
Strong organizational skills and attention to detail
Ability to multitask and work in a fast-paced environment
Basic mathematical skills

Nice to Have
Experience in customer service, hospitality, tourism, or account management
Familiarity with CRM tools (HubSpot is a plus)
Experience with customer support/ticketing tools (Intercom, Zendesk, Helpdesk, etc.)
Knowledge of additional languages (Italian or French is a plus)
Experience working with tools like Excel, Gmail, Slack
Availability to provide holiday cover for colleagues, including some weekends.

Why You’ll Love Working at Take a Chef
A passionate, supportive, and multicultural team
Continuous learning through internal training programs
Hybrid work model
Quarterly cash incentives
Fun, collaborative, and dynamic work environment
25 vacation days per year

📌 Customer Success Agent- Foodtech Startup (Madrid)
🏢 Take a Chef
📍 Madrid