About Online PsychiatryOnline Psychiatry is a fast-growing UK mental health company providing specialist online psychiatric care across the United Kingdom.We work with leading GMC-registered psychiatrists and therapists to improve access to high-quality mental health care, making it faster, more accessible and more human.We are a small team, which means the person in this role will have real ownership from the start, and will see the direct impact of their work on patients every single day.About the roleWe are looking for a warm, empathetic and organised intern to join our team as the first point of contact for our patients, and to help keep the clinic running behind the scenes.This is a hybrid role with two sides. The first is patient-facing: every day you will be in direct contact with people seeking mental health support, answering their questions by email, WhatsApp and phone, guiding them through the booking process and ensuring they feel heard, reassured and well looked after at every step. The second is operational: you will help bring new psychiatrists into the clinic and keep our billing and administration accurate and on time.You do not need a clinical background, but you must genuinely care about people and understand the sensitivity required when working with patients in a healthcare setting.What you'll doPatient supportBe the first point of contact for patient enquiries via email, WhatsApp and phoneSupport patients through the booking process with warmth, clarity and patienceHandle appointment confirmations, rescheduling and cancellationsManage and update patient workflows through our booking system to ensure smooth and timely processesFollow up with patients before and after their appointmentsKeep patient records and CRM up to date with accuracy and discretionClinician onboardingSupport the onboarding of new psychiatrists joining the clinic: documentation, registration checks,



contracts and system accessHelp new clinicians settle into our ways of working, and be their go-to person for day-to-day questionsKeep clinician records and compliance documentation complete and up to dateAdministration and billingSupport patient invoicing and payment follow-upHelp prepare monthly clinician invoicingKeep internal trackers and documentation accurateAcross all of itWork closely with the customer support team and operations teamHelp identify ways to improve response times, internal processes and the overall patient experienceWhat we are looking forEmpathy and warmth: these are essential qualities for this roleGenuine interest in the healthcare sector and comfort working directly with patients every dayProficient English (both written and spoken) is essential. This is the working language of the company and you will be communicating with UK-based patients daily by email, WhatsApp and phoneHighly organised with strong attention to detail and a discreet, professional mannerProactive and reliable: someone who takes ownership and follows throughComfortable with digital tools and quick to learn new platformsStudies in any field welcome, though a background in Health Sciences, Psychology, Business or Communications is a plusPrevious experience in healthcare, patient-facing or customer-facing roles is a strong plusWhat you'll gainReal patient-facing responsibility from day oneA genuine path to a full-time role with usDirect work with our CEO and Medical Director, and a real seat in how decisions get madeThe chance to shape processes, not just follow them. If something is slow or manual, we want to hear about itDynamic and international working environmentPractical detailsFull-time internship Office-based at Calle Tuset, BarcelonaPaid internshipStart date: OctoberDuration: 6 months, with the intention of continuing into a permanent roleEnglish-speaking environmentIf you are empathetic, reliable and passionate about supporting patients accessing mental health care, we'd love to hear from you.

📌 Customer Support & Admin Intern (España)
🏢 Online Psychiatry
📍 España