If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.
Product Owner – Customer Portal
The Product Owner – Customer Portal is responsible for evolving World Courier's suite of customer-facing portal experiences into modern, scalable, intuitive, and increasingly AI-enabled digital platforms that support general operations, enhance customer engagement.
This role ensures that our customer portals evolve into integrated, consistent, and user-centric digital experiences, reducing reliance on manual interactions and enabling scalable, self-service capabilities across regions and markets. A key measure of success will be the ability to drive customer adoption of digital channels, increasing usage of portal-based interactions and reducing dependency on manual, email- and phone-based processes.
Drive delivery in an agile environment,



working closely with engineering, design, and QA teams in your squad
Global Customer Portal platform, China-specific Customer Portal, Shipment event–driven tracking and communications, Future mobile application opportunities

Order placement, including packaging selection
Chat-based customer support and assistance
Collaborate closely with the Customer Integrations Product Owner to ensure seamless end-to-end customer experiences across the products.
Align with peer Product Owners and Product Group Managers to support cross-product initiatives and dependencies.
Stay abreast of emerging technologies, digital experience trends, and competitor capabilities in customer portals and logistics platforms.
Help lead the team into AI-enabled product development by identifying practical use cases, shaping AI-informed product features, and embedding responsible, value-driven AI thinking into product delivery.

📌 Product Owner (Madrid)
🏢 World Courier Management
📍 Madrid