Overview

In this role you own the end-to-end client relationship and delivery, driving value through strategic implementations and ongoing optimization. You’ll align client objectives with project delivery, coordinate with PMs, and push for continued value through the product/service. You’ll lead commercial discussions, shape digital transformation roadmaps, and ensure satisfaction and profitability. This is a cross-functional role focused on client success and strategic growth within Omega CRM.

Compensaciones / Beneficios

- Permanent contract
- Adaptable schedule
- Home office
- Health insurance
- Professional development: certifications plan
- Competitive retribution

Responsabilidades

- Manage client interactions throughout the Customer Journey Map and ensure client satisfaction and loyalty
- Lead negotiations, prepare and present commercial offers during presales
- Collaborate with PMs to ensure project delivery, progress demos, and risk mitigation
- Monitor project scope, budget, and timeline; manage expansions and potential deviations
- Identify upsell/cross-sell opportunities and post-project reviews to capture learnings




- Lead end-of-project retrospectives and write success stories and client satisfaction surveys
- Coordinate with PMs/DMs on team allocation and resource needs; support HR when hiring
- Communicate client needs to operations and alert on delivery risks to propose mitigations
- Maintain awareness of all team members’ skills and motivations for improved staffing and development
- Share client strategy and transformation roadmaps with project teams to align multiple PMs

Requisitos principales

- 6+ years of experience in business/technology consulting
- Large account management experience
- Experience across cloud and enterprise technology ecosystems (Salesforce a plus)
- Experience in digital, international projects; education/public sector experience a plus
- Previous project management and presales exposure
- Strong English proficiency
- Experience in delivering customer-centric solutions and maintaining client relationships

- Relationship building
- Negotiation
- Communication
- Salesforce experience (a plus)
- Cloud and enterprise technology ecosystems
- Project management

📌 Salesforce Client Partner (Barcelona)
🏢 Omega Crm Consulting
📍 Barcelona