- As an Account Manager, you’ll own a book your own portfolio of high value customers (around 1000+ clients) across European markets- This isn’t a passive support role. We want someone who treats their portfolio like a sales territory - building best in class relationships and working with their clients to maximise the value of their Finom account- This person will prioritise outreach with our data triggers for those customers who need attention- You’ll be measured on what matters: keeping your portfolio in a positive growth state, making customer churn a non starter, and impacting business growth- This position is critical to Finoms expansion across our Revenue Function and the team is overseen by the Chief Revenue Officer- Actively managing and engaging the portfolio through a multi channel communication strategy- Building strong relationships with decision-makers and becoming a trusted point of contact for clients- Driving revenue growt, retention and product adoption across Finom’s product suite- Identifying and executing upsell, cross-sell and referral opportunities and avoid churn- Using account data,
usage signals and portfolio trends to prioritise outreach and identify opportunities or risks- Monitoring account health and proactively intervening with at-risk clients to prevent churn- Maintaining accurate Salesforce pipeline, activity and account tracking- Using Modjo/AI tools call intelligence to continuously improve performance and share best practices with the team- Supporting clients throughout all lifecycle stages- Following relevant AML, transaction-monitoring and internal processesCommercially focused - you think in terms of revenue per account, expansion potential, balancing customer satisfaction with business goalsIf you are a hungry, self motivated individual, who is looking for a role they can grow and make their own - this is your seatNative German (or almost) and perfect fluency in EnglishStrong communication skills - you know how to open a conversation and create urgency without being pushy and put the customer firstComfortable working in a fast-moving environment where the playbook is still being written in placesYou use data to make decisions - whether that’s spotting a usage drop before it becomes a churn risk or identifying the right moment to have a plan upgrade conversationMinimum 1-2 years in a Sales, Account Management, Customer Success position in B2B SaaS or FintechPrior experience with Salesforce or similar tools is a benefit#J-18808-Ljbffr