Experteer Overview In this role, you will lead event operations for Spain and Italy within a global creative events agency, ensuring high-quality delivery and scalable performance. You will connect regional teams with general standards, drive Pu0026amp; L and process efficiency, and act as a strategic partner for major clients. You’ll lead change initiatives, foster a high-performance culture, and enhance market visibility through external representation. This is a hands-on leadership role shaping operational maturity across multiple countries.Compensaciones / Beneficios
- Drive operational excellence and high-quality event delivery across Spain and Italy; manage Pu0026L; optimize processes and ensure compliance
- Lead and develop Team Leaders to foster accountability, collaboration, and continuous improvement
- Spearhead change management initiatives including process harmonization, new tools, and AI adoption
- Manage major client escalations and serve as trusted adviser aligning operational delivery with client expectations




- Represent the agency externally in Spanish u0026 Italian markets; build relationships with media, associations, influencers, and thought leaders
- Collaborate with cross-functional and international teams to align on global standards and multi-market project delivery
- Enhance operational efficiency, project delivery quality, and overall profitability
- Promote employee engagement and high client satisfaction across the regionResponsabilidades
- 10+ years in event agency operations/production
- Fluent in Spanish; English; Italian aplus
- Proven experience managing large multi-country, multi-layered teams
- Strong stakeholder management and external communication skills
- Solid leadership in the event/communication industryRequisitos principales
- flexible benefits tailored to country
- travel perks with major providers
- access to 20,000 courses on learning platform
- inclusion and Employee Resource Groups
- wellbeing resources and parental leave

📌 Operations Director Meetings & Events - Spain & Italy (Barcelona)
🏢 American Express Global Business Travel (Gbt)
📍 Barcelona