Lastminute.Com is seeking a CS Transformation & Implementation Specialist to lead a major Customer Service transformation. You will own end-to-end platform delivery, interface with Product and Technology, and translate operational needs into scalable workflows and AI-enabled solutions.The role sits between CS Operations and Technology, with a focus on renewing an omnichannel platform, integrating Zendesk, and driving measurable business impact across the traveler journey.#J-18808-Ljbffr
📌 Remote Cs Transformation & Ai Automation Specialist (Madrid)
🏢 Lastminute.Com
📍 Madrid
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