We’re hiring / Specialist – Customer Experience (6-month Project)Barcelona | Hybrid (3 days office / 2 remote)We’re looking for a hands‑on Customer Experience / Order Management Specialist to join an international organisation in Barcelona.You’ll be responsible for managing a portfolio of customers and ensuring their orders are handled smoothly from end to end.What you’ll be doing:- Manage customer orders and resolve issues proactively- Act as a key point of contact for customers- Coordinate with Sales, Supply Chain, Logistics and other internal teams- Work with ERP systems and maintain accurate customer/order data- Analyse data and work with Excel on a regular basis- Support Sales with customer information and preparation- Identify opportunities to improve and digitalise processesWhat we’re looking for:- 2–3 years of experience in Customer Service,



Order Management, Customer Operations, Sales Operations or a similar environment- Strong ERP experience – SAP is highly preferred- Good Excel and data analysis skills- Excellent communication and customer-facing skills- Proactive, hands‑on and solution‑oriented mindset- Comfortable working under pressure and managing several priorities- Someone who is not afraid to pick up the phone and proactively speak with customers- Languages: English, Spanish - French is a bonusThis is a great opportunity for someone who already has solid operational experience and he's ready to embark in a challenging 6-month project.#J-18808-Ljbffr

📌 Customer Experience Specialist (Barcelona)
🏢 Gracia101 Talent Solutions
📍 Barcelona