German-Speaking Customer Advisor | Banking SectorMadrid, Spain (On-site)The OpportunityAre you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.What You’ll DoExpert Support: Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.Security & Compliance: Maintain strict data privacy standards and adhere to financial security protocols.Language Integration: Use your Spanish skills to navigate internal systems and coordinate with local teams.Native or near-native German (C1/C2)



and solid Spanish (Minimum B2 required).Mindset: Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required).Work Authorization: EU work permit required; Working Hours & Shift OptionsChoose your preferred fixed shift prior to starting:Morning: 07:00 - 16:00Afternoon: 14:00 - 24:00Location: 100% On-site in our Madrid officePaid Training & DevelopmentWe set you up for success before you handle live inquiries:Duration: Initial 5-week paid onboarding programSchedule: Starts at 09:00-15:00, expanding to 35 hours per weekFocus Areas: Deep dive into financial software, banking regulations, and customer service excellenceSalary & BenefitsBase Salary: €22,800 Gross AnnualBonus: Up to €1,200 Annual KPI Performance BonusInsurance: Comprehensive Private Health Insurance + Life InsuranceCareer Growth: Direct pathways into Team Lead, Quality Analyst, and Trainer rolesWorkplace Culture:

📌 Customer Support Representative (German) Banking (Formigales)
🏢 Cross Border Talents
📍 Formigales