Skill Set : DSSL1Designation : Dispatch 24/7Language : English C1 & Local C1Contract : B2B/FreelanceDays Per Week : 24/7Location : Sevilla ,SpainKey Responsibilities:- 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.- 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.- 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.- 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.- 5. Administered approved software installations, updates, and security patching in coordination with IT policies.- 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.- 7.



Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.- 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.- 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.- 10. Assisted with Active Directory tasks, basic user account management, and smart hands support.- 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.- 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.- 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.#J-18808-Ljbffr

📌 Desktop Support Engineer (Jaén)
🏢 Sharp Brains
📍 Jaén