Customer Success Manager - Dutch Speaking About the job Language Requirements – English & Dutch Speaking As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.

Key Responsibilities * Proactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn indicators. * Relationship Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite. * Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs. * Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers’ unique operational needs. * Feedback Loop & Collaboration: Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience. * Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts.



✅ What we’re looking for * 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment. * Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client relationships. * Proven experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment platforms. * Strong organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts. * Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams. * Fluency in Dutch & English - you will be working with customers based in the Netherlands region so fluency is a must.

Plus strong English for internal collaboration (Language fluency is essential as you’ll be working directly with customers in your market.)

You’ll thrive here if you: * Enjoy working with customers and solving real-world problems * Are confident communicating across cultures and languages * Like working in a fast-paced, evolving environment * Take ownership and care about delivering excellent experiences * Are curious, adaptable, and always looking to improve

Why join? * Be part of a growing international team * Work in a collaborative, supportive environment * Gain exposure to multiple markets and cultures * Opportunities for development and progression * Hybrid working in Barcelona

📌 Customer Success Manager - Dutch Speaking (Madrid)
🏢 Momentum Global
📍 Madrid