The Account Manager is a key player responsible for nurturing and growing client relationships within our strategic-level accounts

Collaborating with the Account Management Regional Lead, you’ll drive revenue generation, manage partnerships, and contribute to RFPs

Build and maintain strong client relationships, manage partnerships, and work with internal teams to resolve escalations and meet SLAs

Drive revenue growth by identifying upsell and cross-sell opportunities within client accounts and supporting the implementation of new solutions

Deliver exceptional service by addressing client needs, resolving issues, and conducting regular business reviews to understand priorities and future goals

Support RFPs and RFIs by contributing to proposals and participating in customer presentations alongside the Sales team

Achieve individual and team KPIs, monitor account health, identify risks and opportunities, and proactively address challenges

Leverage AI tools to enhance account planning, customer communications, business reviews, risk identification, and operational efficiency

Optimize client interactions and account management processes using playbooks and best practices, and recommend improvements based on customer feedback and business outcomes

Success in this Role:

The idóneo candidate combines strong relationship-building skills with a modern AI-enabled approach to account management. They leverage technology to work smarter, strengthen customer relationships, and drive successful business outcomes for both customers and Papaya

Benefits





Gym on-site or $550 annual reimbursement for gym membership / other fitness activities

Paternity / Maternity Leave: Additional days on the company account (in addition to any legal benefits)

Birthday Benefit: Gift as spending money

PTO Policy: Transparent and uniform policy of 20 days per year (unless more is designated by the law)

Fitness: Gym on-site or annual (equivalent budget for all locations) reimbursement for gym membership or other fitness activities

Meal Vouchers: Monthly allowance for meal vouchers - per regional policy

Remote Work Allowance: Remote work allowances (for employees with no local office)

Learning & Development: Yearly budget for AI online courses, classes, seminars, or other developmental activities (per calendar year, based on company policy)

Work from Abroad: We offer eligible employees the opportunity to work from abroad for a limited period each year

Bachelor’s degree in Business, Marketing, or a related fieldKnowledge of Payroll, HRIS, or Fintech industriesProficiency with CRM software, project management tools, and AI-powered productivity solutionsStrong organizational and time management skillsClient-focused with a passion for outstanding serviceStrong analytical and problem-solving abilitiesExcellent interpersonal and communication skills2+ years of experience in Account ManagementDemonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiencyCollaborative team player adaptable to a fast-paced environment

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📌 Growth Account Manager (Spain) (Madrid)
🏢 Papaya Global
📍 Madrid