Overview

In this role, you will drive operational resilience across AXA Group Technology Operations, helping to identify and mitigate risks and safeguard IT service continuity. You’ll support the Global Technology Resilience Team with business continuity and IT services continuity plans, ensuring crisis readiness. You will manage crisis and incident response activities, including cyber crisis scenarios, and promote robust BCM practices. This is a chance to shape resilient operations at a integral scale and partner with cross-functional teams to protect critical technology infrastructure.

Responsabilidades

- Contribute to a consistent Operational Resilience framework for risk identification, measurement, mitigation, reporting, monitoring, and management
- Assist in developing and executing Business Continuity and IT Services Continuity Plans and Solutions
- Maintain Operational Conditions of Global BC and Disaster Recovery Plans for crisis readiness
- Participate in group initiatives and strategic programs related to Operational Resilience
- Support Crisis Management processes, coordinate tests, and assist Incident Management during exercises,



with focus on Cyber Crisis
- Organize BC/ITSC tests and exercises to ensure effective responses and alignment with IT Service Continuity
- Consolidate follow-up on remediation actions for transversal controls and ensure area ownership
- Act as IT Service Continuity Officer coordinating with AXA entities and GTR services

Requisitos principales

- General understanding of BCM lifecycle and IT Operations/IT Continuity Service Management
- Knowledge of Cyber Defense mechanisms
- Experience with IT Operations and IT Continuity Service Management
- Understanding of Group Operational Resilience processes and tools
- Familiarity with risk management frameworks and Business Impact Analysis
- Experience with Disaster Recovery planning and incident response procedures
- Training skills and data analysis proficiency
- Proficiency in ITIL and ISO 22301
- Experience with ServiceNow

- Strong communication
- Stakeholder management
- Problem-solving
- Risk Management frameworks
- Business Impact Analysis
- Disaster Recovery planning

📌 Technology Resilience Lead - madrid
🏢 Axa Group
📍 Madrid