Program Assistant, Student Life Office Position: Program Assistant, Student Life Office (full-time, permanent) Site Location: CIEE Madrid, Spain Reports to: Coordinator, Student Life Office Department: Outbound Exchanges: Global Operations Expected Start Date: October 1, 2026 Who we are: CIEE is a integral organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world. Why work with us: · You will change the world. CIEE programs build bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change! · You will be part of a fast-paced, international, diverse, and collaborative team of professionals. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75- year-old mission to make the world a more peaceful place. Your Job You’ll help run the student experience for U.S. college students studying abroad in Madrid. Think: organizing activities, supporting students day-to-day, making reservations, handling logistics, and jumping in when things don’t go as planned. If you like working with people, being organized, and being part of a fast-moving team—this is for you. What you’ll actually do - Help plan and participate in orientations, airport pickups, trips, and cultural activities - Book venues, manage reservations,



and track budgets - Join trips and events as a group leader/chaperone - Support students with real-life issues (adaptation, housing, health, logistics, etc.) - Work with systems like Salesforce, Excel, and SharePoint - Coordinate with vendors and make sure payments/logistics run smoothly - Help keep students safe by following and reporting on health & safety processes - Occasionally accompany students to appointments (doctor, housing, etc.) - Create content (photos, social posts, blogs) - Be part of an on-call 24/7 emergency phone rotation for urgent situations with built-in recovery time and support by experienced staff - No two days are the same, you’ll need to be flexible and ready to jump in. What you need to bring - At least 2 years of admin, operations, or coordination experience - Strong people skills—you’re comfortable helping, guiding, and sometimes managing difficult student situations - Highly organized and able to juggle multiple tasks - Fluent in English and Spanish - Good knowledge of Madrid (or willingness to learn fast) - Confident using Excel and picking up new systems quickly - Comfortable working both independently and in a team - Able to stay calm and effective under pressure What this role offers you: - Hands-on experience in international education - Work with students from across the U.S. - Build skills in leadership, problem-solving, and intercultural communication - Be part of a supportive, collaborative team - 39 hours/week local contract. Office hours are typically: 9:00-17:30 with flex time reduction on Fridays until 14:00. - Based in Madrid (in-person role) - You must have legal authorization to work in Spain - Option for remote workday 1x weekly after three months - There may be occasional evening or Saturday or overnight excursions which are compensated for with recovery time. - We value different backgrounds, experiences, and ways of thinking. If you’re interested but don’t check every box, apply and show us what skills and experiences you’ve got. - Salary range: 20,000-22,000 Euros annual bruto

📌 Program Assistant, Student Life Office (Lugo)
🏢 CIEE Madrid
📍 Lugo