Program Assistant, Student Life OfficePosition:Program Assistant, Student Life Office (full-time, permanent)Site Location:CIEE Madrid, SpainReports to:Coordinator, Student Life OfficeDepartment:Outbound Exchanges: Global OperationsExpected Start Date: October 1, 2026Who we are:CIEE is a global organization, staffed with dedicated problem-solvers adept at collaboration across teams and time-zones. Our international staff operates the largest nonprofit network of study abroad centers at 30+ locations around the world. Since 1947, we have promoted peace by cultivating intercultural understanding and preparing people to thrive in a globally interdependent and culturally diverse world.Why work with us:· You will change the world. CIEE programs build bridges between different people, different countries, and different cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!· You will be part of a fast-paced, international, diverse, and collaborative team of professionals. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our 75- year-old mission to make the world a more peaceful place.Your JobYou’ll help run the student experience for U.S. college students studying abroad in Madrid. Think: organizing activities, supporting students day-to-day, making reservations, handling logistics, and jumping in when things don’t go as planned. If you like working with people, being organized, and being part of a fast-moving team—this is for you.What you’ll actually do- Help plan and participate in orientations, airport pickups, trips, and cultural activities- Book venues, manage reservations,



and track budgets- Join trips and events as a group leader/chaperone- Support students with real-life issues (adaptation, housing, health, logistics, etc.)- Work with systems like Salesforce, Excel, and SharePoint- Coordinate with vendors and make sure payments/logistics run smoothly- Help keep students safe by following and reporting on health & safety processes- Occasionally accompany students to appointments (doctor, housing, etc.)- Create content (photos, social posts, blogs)- Be part of an on-call 24/7 emergency phone rotation for urgent situations with built-in recovery time and support by experienced staff- No two days are the same, you’ll need to be versátil and ready to jump in.What you need to bring- At least 2 years of admin, operations, or coordination experience- Strong people skills—you’re comfortable helping, guiding, and sometimes managing difficult student situations- Highly organized and able to juggle multiple tasks- Fluent in English and Spanish- Good knowledge of Madrid (or willingness to learn fast)- Confident using Excel and picking up new systems quickly- Comfortable working both independently and in a team- Able to stay calm and effective under pressureWhat this role offers you:- Hands-on experience in international education- Work with students from across the U.S.- Build skills in leadership, problem-solving, and intercultural communication- Be part of a supportive, collaborative team- 39 hours/week local contract. Office hours are typically: 9:00-17:30 with flex time reduction on Fridays until 14:00.- Based in Madrid (in-person role)- You must have legal authorization to work in Spain- Option for remote workday 1x weekly after three months- There may be occasional evening or Saturday or overnight excursions which are compensated for with recovery time.- We value different backgrounds, experiences, and ways of thinking. If you’re interested but don’t check every box, apply and show us what skills and experiences you’ve got.- Salary range: 20,000-22,000 Euros annual bruto

📌 Program Assistant, Student Life Office (Ávila)
🏢 CIEE Madrid
📍 Ávila