In this role, you will help shape and execute Uber’s Field Support Operations (FSO) strategy to scale Autonomous Vehicle (AV) deployment across our platform. Collaborating with AV tech partners, local operators, product teams, and regulatory bodies, you will build and manage rapid-response protocols for in-field incidents. The idóneo candidate is a hands‑on operational leader with strong technical aptitude and exceptional stakeholder management skills. Lead our FSO partners through scaling rapid response supply, and support ongoing operations in your region with cross‑functional partners
Lead Field Support Operator training in partnership with AV tech partners
Work closely with Uber cross‑functional teams to identify and resolve dependencies to highlight resource requirements, help inform budgets, help define KPIs, and be accountable for performance
Approach data with curiosity and a focus on accuracy; 5+ years of Operations Management or Program Management experience

Ability to travel internationally up to 50% to support a field presence
Strong operational skills: staffing, training, field response dispatching and positioning, SOP adherence




Advanced proficiency in Excel/Google Sheets
Track record of successful project development and implementation through principled execution, an understanding of operational factors, and their impacts on unit economics
Excellent partner management
Data‑driven decision‑making mentality, sound business judgment, and the ability to back your analysis up with relevant analytical thinking
Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full‑time in‑office presence.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
#

📌 Field Support Operations Launch Lead, AV CommOps (Madrid)
🏢 Uber
📍 Madrid