Genesis Service Manager
We are seeking an experienced and customer-focused

Service Manager

to lead our

Genesis

service department. The Service Manager will oversee daily service operations, develop and coach service advisors and technicians, maintain high customer-satisfaction standards, and drive departmental profitability.

Key Responsibilities

Manage the day-to-day operations of the Genesis service department.

Lead, coach, and develop service advisors, technicians, and support staff.

Monitor service department performance, including labor sales, hours per RO, customer-pay revenue, and profitability.

Ensure an exceptional luxury-vehicle ownership experience for Genesis customers.

Handle escalated customer concerns and resolve service issues professionally.

Maintain strong relationships with customers and encourage retention and repeat business.

Ensure repairs are completed accurately, efficiently, and according to manufacturer standards.

Monitor technician productivity, efficiency, and workflow.

Work closely with the Parts Department, Sales Department,



and dealership leadership.

Ensure compliance with Genesis manufacturer requirements, dealership policies, and applicable regulations.

Review department reports and establish goals for revenue, CSI, retention, and profitability.

Support recruiting, training, scheduling, and performance evaluations.

Qualifications

3+ years of automotive service-management or service-advisor leadership experience.

Previous dealership experience strongly preferred.

Luxury or premium automotive experience is a plus.

Strong knowledge of dealership service operations and repair processes.

Excellent customer-service and communication skills.

Proven ability to lead and motivate a team.

Strong understanding of departmental financial and performance metrics.

Valid driver's license and acceptable driving record.

Ability to work in a fast-paced, customer-focused environment.

Compensation & Benefits

Competitive salary

📌 GENESIS SERVICE MANAGERGENESIS OF CORONA (Madrid)
🏢 Cardinale Automotive Group
📍 Madrid