Account & Channel Manager - Madrid (Hybrid) Job title Account & Channel Manager Languages Spanish and English – both mandatory Contract type Full time TransFollow is a fast-growing SaaS product, owned by Viaservice, that has established itself as the leader in the digitalisation of eCMR and transport waybills across Europe.

The company has reached a decisive turning point: product-market fit is firmly established, and our strategic evolution towards full supply‐chain visibility and driver empowerment has been validated by significant contracts with major enterprises. This role is part of an ambitious commercial strategy aimed at accelerating revenue growth, maximising customer retention and supporting partners in their digital transformation, in full compliance with applicable regulations. 3.1 Account management and onboarding Ensure a smooth handover from the New Business team to operational account management. Negotiate and close amendments, contract extensions and upgrades.

Support clients in expanding their usage: new flows, new entities, new products. Collaborate with TMS, FMS, ERP and WMS partners to maximise client value.



Take part in partners' commercial and client meetings.

Strengthen technology integrations with partners (TMS, FMS, ERP, WMS). Contribute to generating qualified leads through field promotion activities. Knowledge of TMS, FMS, ERP and WMS ecosystems. Proficiency with a CRM tool (Salesforce, HubSpot or equivalent). 4.2 Commercial and interpersonal skills Excellent negotiation and customer‐relationship management skills.

Strong listening skills, results orientation and service mindset. Fluency in Spanish and English is mandatory; Enjoys cross‐functional collaboration (Sales, Product, Partners). Performance indicators (KPIs) Compensation consists of a competitive base salary and a performance‐based variable component: Partners (TMS / WMS / ERP): coordination on shared accounts and technology integrations.

Executive Management: regular reporting and strategic alignment. Be part of the new Madrid office and influence our Spanish market launch. Strong team support from local and international colleagues. Hybrid working model (Coslada office + remote).

📌 Account & Channel Manager (Madrid, Spain)
🏢 Transfollow
📍 Madrid