We are recruiting a German-speaking Account Executive for Customer Success to join a dynamic team at the World Trade

Center in Barcelona, operating within the fast-moving property and hospitality sector. This is a relationship-driven role for someone who combines a commercial mindset with genuine passion for client success, account growth and continuous improvement. About the Role

You will be responsible for managing and developing a portfolio of host accounts, ensuring long-term satisfaction, optimising performance and driving retention. You will act as a trusted partner to your clients, proactively identifying opportunities to enhance their experience and results while collaborating closely with internal teams to deliver outstanding outcomes. Your day-to-day will include: Providing ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering long-term partnerships Proactively addressing host questions, concerns and needs to improve satisfaction and account sustainability Collaborating with hosts to maximise listing quality through tailored account optimisation Managing a pipeline of high-value accounts using Salesforce and other CRM tools, ensuring consistent progress towards growth goals Consistently meeting or exceeding individual outreach goals and engagement KPIs Championing the Voice of the Customer to identify opportunities for account growth and product or process improvements Collaborating with territory sales teams,



programme managers and internal stakeholders to refine best practices and achieve shared goals Staying current on industry trends and leveraging new tools to maximise client success Engaging actively in ongoing training, personal development and knowledge sharing What We Are Looking For C2 level of German and proficient English — both mandatory 1 to 2 years of proven experience in Customer Success, Account Management or a related client-facing role BA/BS degree and/or equivalent practical experience Outstanding communication, relationship-building and problem-solving skills Proven track record of exceeding sales targets in a fast-paced, performance-driven environment Strong organisational skills with the ability to manage multiple client accounts simultaneously Expertise in Salesforce, Mixmax or similar customer success platforms is a plus Background in hospitality,

property management or similar industries is preferred

Solution-oriented, entrepreneurial mindset with strong emotional intelligence and critical thinking skills What Is on Offer Salary +

up to 3,500€ in annual performance bonuses Full-time contract (39

hours/week), Monday to Friday On-site role at the World Trade

Center, Barcelona — with a progressive path towards a hybrid model

Relocation support package for candidates based outside Spain

Referral Programme: earn up to 2,000€ for referring friends

Continuous skill development, certifications and specific sales training Clear career growth opportunities supported by dedicated coaches Prime office location surrounded by the sea in Barcelona

Start date: 16 March 2026

📌 Account Executive – Customer Success (German-speaking) |On-site | Barcelona
🏢 NorthBridge Talents
📍 Barcelona