Overview

As an Account Manager for the DACH market, you will nurture long-term client relationships and translate needs into tailored growth strategies. You'll collaborate with internal teams to drive satisfaction, retention, and expansion, while educating clients on new features. In a fast-paced startup culture, you'll own client success, advocate for customers, and contribute to continuous improvement.

Compensaciones / Incentivos Structured career paths

Transparent salary grids from 38.000 to 45.000 OTE (70/30 split)

Uncapped monthly variable

Private health insurance

Wellhub (gyms, pools, outdoor classes)

Cobee and language classes

Responsabilidades Manage and deepen client relationships with a focus on satisfaction and retention

Develop personalized sales strategies including cross-sell, upsell, and churn management

Provide prompt, tailored after-sales support and proactive communication





Promote new products and features aligned to client use cases

Serve as the primary liaison between customers and internal teams, relaying feedback

Conduct regular video meetings to demo product updates and strengthen relationships

Requisitos principales Native German

Fluent English

Customer-focused experience in support or satisfaction roles

Ambitious, proactive, and team-oriented with strong organizational skills

Confident with CRM tools and phone-based client support

Willingness to thrive in a fast-paced startup environment

Eager to take ownership and contribute to continuous improvement

Customer-centric mindset

Proactiveness

Team player

Strong organizational skills

Effective communicator

CRM tools

📌 Account Manager DACH Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona