Overview As an Account Manager for the DACH market, you will nurture long-term client relationships and translate needs into tailored growth strategies. You'll collaborate with internal teams to drive satisfaction, retention, and expansion, while educating clients on new features. In a fast-paced startup culture, you'll own client success, advocate for customers, and contribute to continuous improvement.

Compensaciones / Ventajas Structured career paths Transparent salary grids from 38.000 to 45.000 OTE (70/30 split) Uncapped monthly variable Private health insurance Wellhub (gyms, pools, outdoor classes) Cobee and language classes Responsabilidades Manage and deepen client relationships with a focus on satisfaction and retention Develop personalized sales strategies including cross-sell, upsell, and churn management Provide prompt,



tailored after-sales support and proactive communication Promote new products and features aligned to client use cases Serve as the primary liaison between customers and internal teams, relaying feedback Conduct regular video meetings to demo product updates and strengthen relationships Requisitos principales Native German Fluent English Customer-focused experience in support or satisfaction roles Ambitious, proactive, and team-oriented with strong organizational skills Confident with CRM tools and phone-based client support Willingness to thrive in a fast-paced startup environment Eager to take ownership and contribute to continuous improvement Customer-centric mindset Proactiveness Team player Strong organizational skills Effective communicator CRM tools

📌 Account Manager (German Market) (Barcelona)
🏢 Factorial Hr
📍 Barcelona