Overview In this role you will safeguard and grow Perk's DACH customer relationships by solving problems quickly, educating clients on new features, and driving account growth. You will work with cross-functional teams to streamline processes for high-volume inbound inquiries and build trust as the customer advocate and Perk evangelist. You'll identify patterns, implement efficient workflows, and unlock opportunities within your portfolio.

This entry-point role offers hands-on CRM, problem-solving, and process optimization in a dynamic SaaS environment.

Compensaciones / Incentivos equity in Perk generous vacation days private healthcare or gym allowance

Unforgettable Perk events mental health support tool growth and personal development opportunities

Responsabilidades Manage a portfolio of longtail customers with a high volume of inbound messages

Act as the primary client advocate and coordinate with technical teams to resolve issues

Educate clients on new product features and improvements





Identify common problems across accounts and develop efficient processes to handle inbound inquiries

Ensure recurring issues are reduced and understand the customer journey across Perk products

Identify growth opportunities within the portfolio and foster partnerships

Requisitos principales Native or advanced level of German and fluent English

Interest in the Travel industry and/or SaaS products

Self-starter who thrives in a fast-paced, high-volume environment

Customer-focused with a passion for problem-solving

Team player with cross-functional collaboration mindset

Willingness to incorporate AI and other technology to streamline work

Basic commercial acumen to identify growth opportunities

Motivation and hunger to learn customer-focused problem-solving team player proactive

AI awareness and application

SaaS product familiarity

📌 Account Manager Support - German Speaking (Barcelona)
🏢 Perk
📍 Barcelona