David Kennedy Recruitment is working with a leading
Outsourcing/BPO company that is looking to recruit a Danish
speaking Customer Service Representative remote in Barcelona.
Position: Customer Service Representative Location: Remote in
Barcelona, Spain Employment type: Full-time DUTIES AND
RESPONSIBILITIES: Manage customer interactions through various
communication channels (phone, email, chat, or CRM systems),
ensuring timely and accurate responses. Process customer orders,
quotations, and inquiries accurately using designated company
systems (e.g., ERP or CRM tools). Provide product information and
basic technical support to assist customers in identifying
appropriate products or services for their needs. Track and
communicate order status, including delivery schedules, updates,
and any delays, to maintain transparency and trust with customers.
Collaborate with internal departments such as logistics, sales, and
technical support to resolve customer issues efficiently. Maintain
up-to-date and accurate records of all customer interactions,
transactions, and service requests.



Follow established service
standards, procedures, and escalation protocols to ensure quality
and consistency. Identify opportunities to improve customer
satisfaction, operational processes, and overall service delivery.
REQUIREMENTS: Native / fluent in Danish , both verbal and written.
Proficiency in English (minimum B2 level). High school diploma or
equivalent; higher education or vocational training in business,
communication, or a related field is an advantage. Proven
experience in customer service, order management, or a similar
client-facing role. Proficiency in customer management systems
(e.g., CRM platforms) and familiarity with enterprise software
(such as SAP or similar systems). Strong communication and
interpersonal skills, with a customer-focused and solution-oriented
approach. Ability to multitask, manage priorities, and maintain
accuracy under pressure. Basic technical understandi

📌 Customer Service Representative (Cataluña)
🏢 David Kennedy Recruitment
📍 Cataluña