Our Company Join Santévet Group , a leader in pet health insurance in France and Belgium, with established operations in Germany, Spain, and Italy. With 450 employees across Lyon, Lille, Barcelona, Milan, and Frankfurt, our group is committed to providing comprehensive solutions covering accidents, illnesses, and preventive care. By joining our team, you’ll contribute to the success of our renowned brands such as Santévet, Jim & Joe, and Bulle Bleue. Your Work Environment ⋆ Permanent contract ⋆ ? Our office is located in central Barcelona, easily accessible by metro and bus Job Description ? As part of our hyper-growth, we are looking for a Technical Account Manager . ? Your responsibilities include : B2B Partner Onboarding - Lead partner onboarding phases, from contract signature to go-live - Act as the main point of contact for the partner throughout the integration phase - Coordinate internal teams (Tech, Product, Ops, Support) to ensure a smooth onboarding process - Define the integration roadmap, milestones,



and success criteria Functional & Technical Integration - Support partners in defining integration requirements, including: API selection, data flows, formats, and frequencies Definition of reporting and key performance indicators - Oversee the technical implementation of solutions on the partner side - Ensure the quality, reliability, and performance of data flows (monitoring, alerts, incident analysis) - Organize and lead testing phases (UAT, validation, go-live) with the partner - Serve as the technical point of contact to resolve integration-related issues Customer Success & Post-Onboarding Follow-up - Ensure post go-live follow-up and support partners in scaling their usage - Monitor and analyze success metrics, including: Solution usage Processed volumes Performance and service quality - Anticipate risks (decline in usage, recurring incidents, lack of adoption) and propose action plans - Identify optimization opportunities, product enhancements, or up

📌 Implementation Manager M/F/Other (Cataluña)
🏢 Santévet Group
📍 Cataluña