Overview

As Associate Operations Director at Deel, you will oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction. Your work supports Deel's global growth, improving service delivery and customer outcomes. You'll drive automation, risk controls, and market-ready readiness for new services. This role offers a chance to shape operational excellence in a fast-paced, fintech-enabled SaaS environment.

Compensaciones / Ventajas Stock grant opportunities

Remote work flexibility with optional WeWork access

Additional perks and benefits based on status and country

Competitive total rewards

Inclusive workplace environment

Disability accommodations on request

Responsabilidades

Analyze workflows to identify inefficiencies and implement scalable improvements

Lead automation initiatives to reduce manual work and boost speed and accuracy

Collaborate cross-functionally to enhance tools and reduce friction in processes

Develop and enforce controls for compliance, risk, and security

Improve fraud prevention, risk management, and regulatory alignment

Define and monitor key risk indicators to address gaps

Drive customer-first process improvements and expand self-service options

Improve service performance by reducing turnaround times and improving resolution quality





Oversee readiness for expansion into new markets or services and coordinate launches

Align processes with go-to-market strategies and ensure smooth onboarding and adoption

Provide frameworks and resources to enable strong customer outcomes and post-launch optimization

Partner with stakeholders to execute strategic initiatives and track outcomes

Establish clear goals, metrics, and reporting; act as a strategic partner to leadership

Requisitos principales 12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus)

Proven track record in leading and scaling large cross-functional teams

KPI-driven with a results orientation

Experience in building successful products

Background in FinTech, management consulting, investment banking, or fast-paced startups

Strong problem-solving and detail-oriented mindset

High energy and first-principles thinking

Strong analytical skills with ability to convert data into actionable insights (SQL a plus)

Willingness to collaborate and contribute across teams cross-functional collaboration data-driven decision making proactive problem solving

SQL (plus)

data-driven analysis product-building experience

📌 Associate Operations Director (Murcia)
🏢 Deel
📍 Murcia