Overview In this role you will own and evolve the end-to-end collection strategy for consumer lending, with a strong emphasis on data, segmentation, and AI-driven decisioning. You will drive AI-powered approaches to optimize recovery and tailor communications, while ensuring compliance and strong stakeholder collaboration. You'll work across Finance, Product, Data, and Legal to balance effectiveness with fairness in a fast-paced fintech environment.

This is an impactful opportunity to shape collections strategy at scale and contribute to a data-driven, customer‐centred mission. Compensaciones / Beneficios Unlimited paid time off Adaptable hybrid working system Stock Option Plan Extended parental leave Meal vouchers Professional development programmes Responsabilidades Design and execute data-driven collection strategies using analytics and predictive models Develop AI-powered collection approaches to optimize next-best-action and contact prioritization Personalize customer engagement by adapting tone, channel,



and timing based on behavior Own collection KPIs (recovery rate, roll rate, cost-to-collect) and ensure ROI-positive initiatives Ensure SLAs and regulatory compliance across collection activities Collaborate with Finance, Product, Data, and Legal; manage external partners like collection agencies Requisitos principales 7+ years in consumer loan collections with strategic and operational experience Fintech, Banking, or Financial Services background Knowledge of SEPA payment schemes and regulations is a strong plus Strong data mindset with experience in large datasets and segmentation models Experience or exposure to AI applications in collections (predictive scoring, automated decisioning) Strategic thinking with a strong execution focus Customer-centric and behavioral approach to influence engagement teamwork curiosity ownership data analytics segmentation models predictive scoring

📌 Collection Manager - Consumer Credit (Barcelona)
🏢 Satispay
📍 Barcelona