Overview In this role you will own and evolve the end-to-end collection strategy for consumer lending, with a strong emphasis on data, segmentation, and AI-driven decisioning. You will drive AI-powered approaches to optimize recovery and tailor communications, while ensuring compliance and strong stakeholder collaboration. You'll work across Finance, Product, Data, and Legal to balance effectiveness with fairness in a fast-paced fintech environment.

This is an impactful opportunity to shape collections strategy at scale and contribute to a data-driven, customer‐centred mission.

Compensaciones / Incentivos Unlimited paid time off

Flexible hybrid working system

Stock Option Plan

Extended parental leave

Meal vouchers

Professional development programmes

Responsabilidades Design and execute data-driven collection strategies using analytics and predictive models

Develop AI-powered collection approaches to optimize next-best-action and contact prioritization

Personalize customer engagement by adapting tone, channel, and timing based on behavior





Own collection KPIs (recovery rate, roll rate, cost-to-collect) and ensure ROI-positive initiatives

Ensure SLAs and regulatory compliance across collection activities

Collaborate with Finance, Product, Data, and Legal; manage external partners like collection agencies

Requisitos principales 7+ years in consumer loan collections with strategic and operational experience

Fintech, Banking, or Financial Services background

Knowledge of SEPA payment schemes and regulations is a strong plus

Strong data mindset with experience in large datasets and segmentation models

Experience or exposure to AI applications in collections (predictive scoring, automated decisioning)

Strategic thinking with a strong execution focus

Customer-centric and behavioral approach to influence engagement teamwork curiosity ownership data analytics segmentation models predictive scoring

📌 Collection Manager - Consumer Credit (Barcelona)
🏢 Satispay
📍 Barcelona