Overview In this role you will lead and develop a team of Renewal Sales Specialists focused on retention, renewal readiness, and customer lifecycle management. You will drive team performance, collaborate across Sales, Partner teams, and Business Development to maximize customer lifetime value, and identify opportunities for growth within existing accounts. You will work to ensure timely renewals, improve adoption and engagement, and shape renewal strategies in a general, cross-functional environment.

Compensaciones / Beneficios Hybrid work model

Life insurance with Generali

Private health insurance with Cigna

Flexible compensation

LinkedIn Learning

Wellbeing program

Responsabilidades Lead and coach Renewal Sales Specialists to meet retention and renewal targets

Set objectives, KPIs, and development plans with regular performance reviews

Foster a high-performing culture through training and recognition

Drive customer engagement strategies to improve adoption, retention, and renewals

Manage upcoming renewal opportunities proactively and track progress

Identify risks and growth opportunities within customer accounts

Collaborate with Sales, Business Development, Vendor, and Partner teams to maximize CLV

Monitor renewal pipelines,



provide forecasting and performance reporting

Promote adoption of Customer Lifecycle Services and best practices

Attend meetings with customers, partners, and internal teams to strengthen relationships

Requisitos principales Experience leading customer success, renewals, account management, or retention teams

Knowledge of customer adoption, engagement, expansion, and renewal best practices

Proven ability to drive team performance and deliver measurable results

Strong communication, coaching, and stakeholder management skills

Experience managing pipelines, forecasting, and performance metrics

Ability to motivate and lead teams in a fast-paced environment

Strong analytical and problem-solving capabilities

Understanding of partner-led customer engagement models and lifecycle methodologies

IT industry experience in cloud, software, subscriptions, or technology solutions

2-3 years in a Team Leader, Supervisor, or Management role (preferred)

Professional proficiency in English

Experience in international or multicultural environments (advantage)

communication coaching stakeholder management pipeline management forecasting performance metrics

📌 Customer Lifecycle CoE Sales Manager (Barcelona)
🏢 TD Synnex
📍 Barcelona