TP is looking for a Customer Service & Technical Support Advisor with Spanish to become an ambassador of our brands in the coffee and culinary world.

Your role

You will provide 360º customer support across our brands, covering both pre-sales and after-sales scenarios, including physical stores and e-commerce. Your responsibilities will include:

- Customer service and support across different channels
- Basic technical support and troubleshooting
- Back-office tasks and administrative support
- Supporting customers throughout their purchasing and post-purchase journey
- Identifying opportunities for cross-selling and up-selling when appropriate

Requirements

- C2 Spanish and B2-C1 English
- Excellent listening and understanding skills
- Customer-focused mindset and empathy
- Problem-solving skills and willingness to learn technical processes
- Conflict management skills
- Integrity, trust and professional communication

Desirable experience

- Digital and e-commerce experience/user knowledge
- Cross-selling and up-selling
- Social media user experience
- Previous customer-facing experience in stores, particularly within coffee, culinary or related product categories, is a plus

Desirable skills

- Communication & Collaboration: Ability to work effectively with customers and colleagues
- Emotional Intelligence:



Understanding and managing emotions to build positive relationships
- Critical Thinking: Evaluating information to make informed decisions
- Solution Orientation: Focusing on practical and effective solutions
- Open Mindedness: Considering different perspectives and ideas
- Process Excellence: Identifying opportunities to improve efficiency and quality
- Entrepreneurial Mindset: Being proactive, creative and willing to identify opportunities

Benefits

What we offer

- 38.5 hours/week, Monday to Friday, with rotating shifts
- Temporary contract: 4 months.
- Salary: €18,470 gross/year.
- Referral Program: Bring a Friend and earn a referral fee of up to €2,000, depending on the language/project
- Individual career development plans and opportunities to grow within the company
- A dynamic, international work environment with an expanding team
- Team-building activities and a collaborative workplace

Diversity, Equity & Inclusion TP is committed to fostering an inclusive and diverse workplace. We embrace people from different backgrounds, lifestyles and experiences and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status or other differences.

📌 Customer Service and Technical Support Advisor with Spanish and English (Barcelona)
🏢 TP
📍 Barcelona