Overview In this role, you will support Autodesk customers across AEC and D&M; sectors, managing a mixed portfolio of Territory, Regional, and selected Enterprise accounts. You'll drive adoption and usage through digital-first, scalable engagement while focusing on high-value and high-risk accounts to improve retention and outcomes. You will build strategic customer success plans, collaborate across Sales, Channel, and Support, and translate processes into adoption strategies that unlock value at scale.

Compensaciones / Incentivos competitive compensation package annual cash bonuses stock grants comprehensive benefits package

Responsabilidades Engage customers through digital-first, scalable models (1:many)

Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts

Guide onboarding and adoption strategies across AEC and D&M; workflows

Build relationships with senior stakeholders in high-value accounts

Prioritize activities based on account health, risk, and impact

Execute targeted actions for high-risk accounts using data-driven insights

Drive uplift in product assignment and usage across the portfolio

Create and execute customer success plans using usage data and business insights

Apply consultative approach to improve adoption in AEC and D&M; workflows

Collaborate cross-functionally with Sales,



Channel, and Support

Ensure a consistent, high-quality customer experience at scale

Requisitos principales 3+ years in Customer Success, Account Management, or Consulting

Experience managing portfolios with mixed customer segments (scaled and higher-value)

Background in Engineering, Architecture, Manufacturing, or related technical fields

Ability to analyze customer processes in AEC and/or D&M; and translate into adoption strategies

Hybrid knowledge across AEC and/or D&M; industries or ability to operate across both

Understanding of customer lifecycle management, adoption, and retention strategies

Strong stakeholder and client relationship management skills

Excellent communication, relationship-building, empathy, listening, storytelling, negotiation

Proven prioritization, risk management, and ability to manage complexity at scale

Proficiency in time management, problem solving, and data-driven decision making

Ability to drive cross-functional collaboration in a matrix organization

AI savviness is a plus

Stakeholder management

Empathy and active listening

Storytelling and negotiation

Data-driven decision making

Usage and health metrics analysis

Account management in complex environments

📌 Customer Success Advisor, France (Barcelona)
🏢 Autodesk
📍 Barcelona