Overview

As a Customer Success professional at Unit4, you translate customer insights into actions that improve outcomes and maximize the value of the Unit4 investment. You drive adoption and guide customers toward strategic objectives, while supporting retention and expansion opportunities through cross-functional collaboration. You conduct executive-level conversations to align goals and ensure value realization across Product, R&D;, Support, and Sales.

This role blends advocacy with measurable impact in a cloud ERP environment.

Compensaciones / Beneficios remote working opportunities

Versátil Leave Paid Time Off

Global Wellbeing Days growth opportunities inclusive working environment commitment to sustainability

Responsabilidades Be the voice of the customer and translate insights into actions to improve outcomes

Drive value realization and maximize Unit4 investment value

Increase product adoption through guidance and value-added engagements

Identify upsell/cross-sell opportunities with Sales through qualified leads

Act as primary contact in Customer Success, managing risk and supporting retention

Develop and maintain success plans aligned with customer objectives and milestones





Lead executive business reviews with C-level stakeholders

Communicate customer goals and value drivers across internal teams (Product, R&D;, Support, Sales)

Requisitos principales passion for building strong customer relationships to drive recurring revenue retention and expansion understand customers strategic goals and translate them into actionable success plans adaptable, curious, accountable, and collaborative across diverse stakeholders fluent in English and French (verbal and written)

retention and churn management responsibilities in the region drive adoption and utilization of the Success4U program clear communicator with empathy and enthusiasm ability to lead through influence and trust experience in a customer-facing role focused on cloud software value delivery technically literate with familiarity of customer engagement technologies

ERP, HCM and/or financial planning software experience is a plus availability to travel up to 20%

relationship management communication empathy collaboration customer engagement technologies cloud software familiarity

📌 Customer Success Manager (French Speaking) (Granada)
🏢 UNIT4 Group
📍 Granada