Are you a Dynamics 365 Developer (CCaaS) seeking a new interesting challenge ? ?

If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ! ?

✍️ WHAT WILL YOU DO?

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks :

- Design, develop and configure Microsoft Dynamics 365 Customer Service and Contact Center solutions.
- Build and maintain customizations including plugins, PCF controls, JavaScript components, custom APIs and web resources.
- Develop Power Platform solutions using Power Apps, Power Automate and Dataverse.
- Implement complex case management workflows, routing logic, SLAs and business process automation.
- Design and develop integrations between Dynamics 365 CCaaS and enterprise systems using Azure services.
- Configure and enhance omnichannel capabilities across Chat, Email, Voice, WhatsApp and Webforms.
- Develop chatbot and voice bot solutions using Microsoft Copilot Studio.
- Collaborate with architects and DevOps teams to support CI/CD, ALM and environment promotion strategies.

? WHAT TOOLS WILL YOU USE?

- Microsoft Dynamics 365 Customer Service / Contact Center
- Power Platform
- Azure Functions
- Azure Logic Apps & Event Grid
- Azure Communication Services (ACS)
- Microsoft Copilot Studio
- Power BI & CI/CD pipelines

? WHAT ARE WE LOOKING FOR?

- 4+ years of experience developing Microsoft Dynamics 365 Customer Service / CCaaS solutions, with hands-on expertise in Dynamics 365 customization, Power Platform, omnichannel services and customer service environments.
- Experience integrating enterprise applications through Azure services, following DevOps, ALM,



security, compliance and data governance best practices.
- Strong professional proficiency in English.

? WHERE AND WHEN?

- Workplace: TCS Office in Madrid - 40% Remote.
- Work Schedule: Business Hours.

? WHAT CAN WE OFFER YOU?

- Permanent contract ? - We offer indefinite contracts from the first day.
- Pay and benefits ? - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
- Work from home ?️ - We offer you a financial support every month for your working from home expenses . In addition, in the first month we will give you a bonus to help you to set up your workplace ? ?
- Opportunity knocks ?? - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews .
- Learn as you grow ? - Starting with a fantastic onboarding program , TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
- Bring your buddy ? - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
- Connect globally ? - Work with people from all over the world .



You can feel the multicultural workforce .
- Benefit from being a TCSer ?️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands .
- And so on ? - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

? WHO ARE WE? Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally ?

With a presence in 55 countries and more than 590,000 employees , TCS is considered one of the 10 best companies to work for worldwide in 2026 according to the Top Employers Institute ?

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies ?

In 2026, TCS Spain has been recognized as a Top Employer , named one of the 100 Best Companies to Work for in Spain by Forbes , and ranked among the most attractive employers for Generation Z by Joinrs ?

Among the portfolio of services, TCS has information technology services , asset-based solutions , general consulting , engineering and industrial services , digital solutions and services , application maintenance and development , quality assurance and testing services , IT infrastructure and BPS ?

Responsible for development , TCS Spain is committed to inclusion, diversity and sustainability , and promotes flexibility policies that support wellbeing and work-life balance ?

WELCOME, WE ARE WAITING FOR YOU! ?

📌 Dynamics 365 Developer (CCaaS) (Madrid)
🏢 Tata Consultancy Services
📍 Madrid