Overview

As Fraud Operations Manager at Preply, you lead a global fraud team protecting the marketplace's financial integrity. You shape the function's strategy, governance, and end-to-end operations, partnering with Product, Payments, and Finance. You'll drive KPI targets, detect faults, and translate field insights into actionable roadmap improvements. This role blends leadership with analytics to scale risk management in a dynamic, human-led learning platform.

Compensaciones / Ventajas monthly lesson allowance

L&D; budget and time off equity and health insurance relocation package to Barcelona mental health support gym access and wellness programs

Responsabilidades

Lead and develop a team of Fraud Specialists to foster a high-judgement, high-accountability culture

Own and align the Fraud Operations roadmap with broader business goals

Design and formalise investigation standards, workflows, escalation protocols, and documentation

Define, track, and improve Fraud Ops KPIs such as chargeback rate, dispute SLAs, false positives, and exposure

Establish governance cadences for risk and exposure reviews with Finance and leadership

Translate frontline observations into requirements for Product and Data to shape the detection roadmap

Correlate operational insights with data to identify detection gaps and drive model improvements

Collaborate with Product, Payments,



and Finance as the primary fraud authority for prioritisation and decisions

Manage workforce planning and capacity to ensure operational resilience

Present fraud performance and strategic recommendations to senior leadership

Drive continuous process improvements via root cause analysis, policy adherence, and tooling evolution

Requisitos principales 6-8+ years in fraud operations, payments risk, or financial crime with people management experience

Proven track record leading fraud or risk operations in marketplace, fintech, or e-commerce

Deep expertise in fraud investigation, chargeback management, and detection workflows

Experience owning operational KPIs and translating data into decisions

Strong people leadership with talent development and ownership culture

Ability to translate operational observations into clear Product/Data requirements

Strong data fluency and ability to surface actionable trends from operations and data

Experience designing scalable processes and governance frameworks

Understanding of how AI/ML models apply to fraud detection and how to work with technical teams to improve detection leadership communication rigour and ownership fraud investigation methodology chargeback management fraud detection workflows

📌 Fraud Operations Manager (Barcelona)
🏢 Preply
📍 Barcelona