Job Title: German, Spanish-speaking Customer Service

Agent Location: Valencia, Spain Work Model: On-site Schedule:

Afternoon (15h-24hr) About the Role We are looking for German and

Spanish-speaking Customer Service Agents to join a growing team in

Valencia. This is an on-site role based in one of Europe's most vibrant capital cities, known for its rich culture, history, and lively atmosphere. You will be the first point of contact for customers, delivering support and resolving queries with professionalism and care.

Responsibilities Handle inbound and outbound customer interactions in German and Spanish via phone,

email, and/or chat Provide accurate, timely, and courteous responses to customer inquiries Resolve customer issues efficiently, escalating complex cases when necessary Maintain detailed and accurate records of customer interactions in the CRM system Meet individual and team performance targets (quality,

productivity, and customer satisfaction)



Stay up to date on product/service knowledge to provide informed support Collaborate with team members and supervisors to continuously improve service delivery Requirements Fluent in German (written and spoken) — C1

level or above Fluent in Spanish (written and spoken) — C1 level or above Previous experience in customer service, call center, or similar client-facing role preferred Strong communication and problem-solving skills Comfortable working on-site in Valencia EU work authorization required (or valid permit to work in Spain)

Basic computer literacy (CRM systems, MS Office, or similar tools)

What We Offer Competitive compensation package On-site role in

Valencia Opportunities for growth and development Supportive team environment Training

📌 German, Spanish-speaking Customer Service Agent (Valencia)
🏢 CB Talents
📍 Valencia