Overview

As a strategic operations leader, you will shape the integral, AI-enabled Customer Success function and drive value across markets. You will replace fragmented local practices with scalable, global ways of working while staying responsive to local realities. You'll own data-driven initiatives, design AI-first use cases, and coordinate cross-functional programs with high visibility.

This role offers real ownership, impact at scale, and the chance to build a data/AI-first CS organization from the ground up.

Compensaciones / Beneficios Healthcare insurance

Wellness programs

Generous time off

Local perks (varies by location)

Career growth opportunities

Remote work and flexible hours

Responsabilidades

Design and help launch the global Customer Success function focused on insights, productivity, and best practices

Define, test, and roll out AI-first CS use cases with prioritization and measurable adoption

Lead data analytics and modelling with focus on Retention and Growth

Manage data queries and data management topics using tools like Superset, Tableau; SQL; contribute to dashboards

Apply machine learning techniques (prediction models, clustering, decision trees) and build financial/business models

Support strategic projects across markets, scale experiments globally, and align with in-market stakeholders

Act as TPM for initiatives,



coordinating timelines, risks, and follow-ups

Package insights for stakeholders and lead working sessions with teams

Collaborate with data engineering and product/operations to improve live processes

Communicate progress and directions to cross-functional stakeholders

Requisitos principales 3–5 years in strategy, operations, analytics, or project management

Quantitative educational background (Data Science/Statistics/Math/CS/Finance) ideally

Experience handling large data sets; editing/creating dashboards (Superset/Tableau)

SQL and DBT experience; prior BI work with databases

Desirable: Python modelling and data science knowledge (clustering, regression, decision trees, xgboost)

Experience designing and implementing advanced analytics (data prep, feature engineering, model validation)

Background in business analysis and forecasting; budgeting experience is a plus

Interest in applying AI to Customer Success operations

Proven collaboration with multicultural teams and strong communication

Fluent in English; other languages (Spanish/Portuguese/Polish) are a plus

Remote-first role; ideally based in Spain; eligibility to work in location ambition and ownership cross-functional collaboration clear communication

Superset

Tableau

SQL

📌 Global Strategy Analyst - Customer Success (Remote Friendly) (Barcelona)
🏢 Docplanner
📍 Barcelona