Overview
As Director of Customer Success, you will lead and grow a team of Customer Success Managers to maximize client outcomes and revenue. You’ll align cross-functional teams—Sales, AdOps, and CSMs—around client goals, optimizing adoption of a new platform and DSP strategy. You will scale processes, mentor the team, and influence client engagement through data-driven insights. This role offers impact across European accounts and opportunities to shape strategic client journeys in a fast-moving ad-tech environment.

Responsabilidades
- Manage top-tier clients as a dedicated CSM
- Collaborate with AdOps and Sales to drive revenue and campaign performance
- Assist in hiring and onboarding new CSMs and ensure effective ramp-up
- Mentor CSMs to reinforce core principles and skill development
- Guide CSMs on client communications across emails, Slack, presentations, and calls
- Monitor account health metrics (revenue, KPI, margin) and address risks to retention and expansion
- Support CSMs in high-priority meetings with strategic insights and recommendations




- Develop and implement scalable processes to improve engagement and retention
- Refine presentation templates, best practices, and data storytelling for client interactions
- Lead performance reviews and foster knowledge sharing within the team

Requisitos principales
- Experience in advertising technology or a related field
- 6+ years in a DSP/programmatic work environment
- 3+ years of people management experience
- Ability to adapt quickly to a changing technology environment
- Thrives in a fast-paced, digital environment
- Excellent written and verbal communication, organizational, and time management skills
- Passion for achieving higher levels of growth and development
- Ability to manage multiple clients and accounts across diverse industries
- Ability to analyze and interpret significant data
- Fluent in English (speaking, reading, writing)
- strong communication
- organizational skills
- time management
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📌 Director of Customer Success (Barcelona)
🏢 Uplift People Consulting
📍 Barcelona