Overview In this role you will drive performance excellence through analysis, forecasting, and action planning. You will build and monitor sales strategy, oversee performance improvement and appraisal processes, and guide team development and career paths. You'll manage operating profit, forecast financials, and lead initiatives to boost client satisfaction and employee engagement. Working with stakeholders, you shape cross-functional outcomes in a fast-paced hybrid Barcelona environment.

Compensaciones / Ventajas Full-time position

Competitive Salary

Hybrid working model in Barcelona

Referral Program: up to 2,000

Permanent Contract

Relocation package: flight ticket, taxi from airport, accommodation in Barcelona studio place in Spain to your new place

Responsabilidades Analyze performance and forecast figures for stakeholders and translate insights into action plans

Develop and monitor sales strategy and evaluate its effectiveness

Lead performance improvement plans and performance reviews

Oversee team development, career path clarity,



and coaching (1x1 and beyond)

Ensure efficient operations and accurate financial forecasting (operating profit)

Drive employee satisfaction, motivation, and engagement initiatives

Engage with stakeholders to enhance client satisfaction

Manage multiple projects in a complex environment

Requisitos principales Minimum 2 years of experience as Team Manager

Excellent level of English

Strong presentation, analytical and problem-solving skills

Demonstrated people motivation and development skills

Ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities

Strong written and verbal communication skills, proficient in business writing

Ability to work with multiple projects simultaneously in a complex environment

Collaboration

Emotional Intelligence

Open Mindedness

Process Excellence

AI Proficiency

Data Literacy

📌 Head of Business (Barcelona)
🏢 Teleperformance
📍 Barcelona